FAQ's

Quality

My products are high quality fine art prints produced by inkjet printers.
They are reproduced from my original illustration using my Wacom Cintiq and Adobe Creative Cloud Suite.

International Shipping & Turnarounds

For all international order my customers have the following options to upgrade their orders;

Standard International: 6-8 business days turnaround via "Economy Air". This shipping is unregistered with no tracking information. I can not accept responsibility for lost parcels if they go missing in transit so if you're making a large or valuable order I highly recommend registered postage for your items.

Registered Post: 5 business days turnaround with tracking provided.

Express Post: 4 business days turn around with tracking provided.

These shipping upgrades are to provide an affordable service that's tailored to your needs. If you have any concerns please contact me directly.

Packaging

Art Prints: All art prints are packaged in protective cellophane bags with cardboard backings. Then they’re shipped in rigid mailers.
Greeting Cards: All cards & envelopes are sleeved in protective cello bags & shipped in ridged mailers to ensure it's safety during transit to your doorstep.
Other small items: that don't need to be kept straight will be shipped in protective bubblewrap & transported in a satchel.

Returns & Exchanges

I am not responsible for any items lost or damaged during shipping. Insurance is available upon request, and recommended for breakable items. Please contact me to add insurance before you make your purchase.
Please select items carefully as no refunds will be given for change of mind. All details of artworks are included upon purchase.

Processing Time;

Please note the time I need to prepare an order for shipping varies.

My smaller prints (A5's & A4's) are produced in house on archival matte paper with an expected 1-2 turnaround for shipping.

My larger prints (A3's & A2's) prints are outsourced to professional printers on archival cotton rag. Please allow an expected turnaround of 2-5 days.

Please contact me directly if you have any concerns or enquires – 
alanna@imperiumillustrations.com.au

Digital Downloads

Your files will be available to download once payment is confirmed. Once your files have been downloaded I am not responsible for them or any effects that may occur to your computer system henceforth. 

If you have any concerns please contact me directly.
Please note that your orders come unframed with props not included.
Please note that when comparing colours, they may differ slightly from screen displays to printed substrates. Please contact me directly if interested in custom order. Thank you for visiting my shop!

© Alanna Rance – Artwork may not be reproduced by any process without my permission.